Does your hospital know what happens when your bill goes to collections?

Does your hospital know what happens when your bill goes to collections?

This article published recently in the The Atlantic points out that unexpected, large hospital bills can happen to anyone. This caregiver was hounded by collectors, one even inviting them to connect on LinkedIn! As healthcare administrators, we have a good...
Hurricane Florence is no match for Florence Nightingale: Nursing process and human resiliency wins out every time

Hurricane Florence is no match for Florence Nightingale: Nursing process and human resiliency wins out every time

Since the 1990s, I used the nursing process (assessing, diagnosing, planning, implementing, and evaluating) plus a healthy dose of human resiliency in healthcare leadership and my personal life. Little did I know that this training would benefit me when I least...
The Wedding Toast: Lessons in Leadership from Love

The Wedding Toast: Lessons in Leadership from Love

Recently, I had the opportunity to share the joy and intense emotions of giving away my daughter in marriage. At this extraordinary event, I had the fatherly privilege of making the welcome toast. Reflecting on these thoughts in the days that have passed, I realize...