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Innovation – People (Part II)

Innovation – People (Part II)

You know, a true joy as a leader is when everything goes just right.  You receive feedback from the Board supporting your proposal.  A new cardiac surgeon signed the contract, the two-year long vacancy is over, the physician will start in September and the heart team...

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Hitting the Sweet Spot with Swagger

Hitting the Sweet Spot with Swagger

Think of a person you admire, look up to, or perhaps are even a little jealous of, someone you would consider successful, generally positive, or a good role model.  That individual does what they do with apparent ease and confidence, from just walking down the hall,...

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Motivating your team (and yourself) in hard times

Motivating your team (and yourself) in hard times

This is a trying time for leaders in the healthcare industry. The pandemic is putting stress on operations and financials, and is straining the capacity of the entire healthcare system.  We have huge challenges to overcome, but it’s difficult to know how to lead and...

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Unmasking Communication in the COVID19 Era

Unmasking Communication in the COVID19 Era

Facial expressions comprise 80% of our verbal and non-verbal communication, but we find ourselves with face coverings or masks in the coronavirus era, making it nearly impossible to rely merely on it. Our eyes and mouth are the most expressive parts of our face and...

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Innovation – People: The Seasons of Life

Innovation – People: The Seasons of Life

As we know, healthcare leaders have challenging careers.  We are constantly navigating the changing healthcare landscape amidst staffing pressures, quality and safety excellence expectations, financial demands, (pandemics), updates on the latest technology all the...

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Zooming in on Teams Dynamics

Zooming in on Teams Dynamics

“Can you set up the Zoom for this weekend?” “Let’s do a Teams meet.” “Should I call you on Google Hangout or should we have a Google Meeting?” “Mute yourself!” “You have to mute your computer so there’s no echo.” “You’re breaking up – move to the other side of the...

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The Lost Art of Listening

The Lost Art of Listening

Sometimes it is hard to appreciate the beauty of the journey.  Reflection and memories often bring the most impactful and enduring lessons.  Role models play such a critical role in our lives.  Two of my role models were my grandmothers.  Ruth Atwell Tibbs, or as I...

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Unlocking the Secret of Significance

Unlocking the Secret of Significance

Dreams and aspirations come in many forms: from the drive to be the best at something, to lead a victorious team, to be a great parent, or to be that selfless, ever-reliable friend and humanitarian. Many people can check the box of some of these achievements, yet they...

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What are the key components driving innovation?

What are the key components driving innovation?

Over the next several weeks I’m going to be talking about the key components to what drives innovation: people, process, and technology.  Let’s state the obvious: Growing, adapting, changing, altering, improving, are all words whispering or hinting at long-term...

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Patient privacy in a post-pandemic world

Patient privacy in a post-pandemic world

The Health Insurance Portability and Accountability Act, more commonly referred to as HIPAA, has been in effect for nearly two decades. In that time, no crisis has challenged the fabric of those regulations like the COVID-19 pandemic.  HIPAA exists to “provide privacy...

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Building on life’s experiences

Building on life’s experiences

Growing up, my Dad was one the most influential figures in my life.  He taught me how to work hard and to have a relentless desire to learn about everything around me.  While he had a heart of gold and would give anyone the shirt off his back; he taught me...

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A Health Leader’s Perspective on Equity

A Health Leader’s Perspective on Equity

As protests have moved past Presbyterian Hospital daily, I have reflected on what authentic voice I could possibly add to the long-overdue racial equity conversation.  I will never understand the perspective of those targeted by a deeply biased system.  But I can...

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