For leaders: Turn “What’s in it for me?” into “What’s in it for YOU?”

For leaders: Turn “What’s in it for me?” into “What’s in it for YOU?”

It seems we’ve become more self-centered and focused on personal gains and benefits, especially in today’s society. When narrowing our perspectives to “self,” we create resistance to change because our sole focus is “What’s in it for me?” (WIIFM). The realities of our...
Moving from a Culture of Blame to a Just Culture

Moving from a Culture of Blame to a Just Culture

Well-known public speaker Wolfgang Riebe noted, “No one is perfect… That’s why pencils have erasers.” And, while the first part––none of us is perfect––is true, the second part is a bit glib. Some mistakes aren’t easily erased. In recent weeks, I’ve been in multiple...
‘Small’ changes render big results: cultural shift to performance excellence

‘Small’ changes render big results: cultural shift to performance excellence

Physician dissatisfaction, staff dissatisfaction, and low patient satisfaction are interconnected, common themes in healthcare leadership discussions. While the cycle seems to spiral uncontrollably, it isn’t impossible to manage the processes of healthcare to...

High Performing Physician Enterprise: Achieve Value Based Results

Performance Excellence-Physician Enterprise The healthcare industry is at a crossroads. Consumerism, regulatory requirements, payer requirements, employer demands and other factors are driving forces for change in service delivery. Now is the time to get it right. We...