Moving from a Culture of Blame to a Just Culture

Moving from a Culture of Blame to a Just Culture

Well-known public speaker Wolfgang Riebe noted, “No one is perfect… That’s why pencils have erasers.” And, while the first part––none of us is perfect––is true, the second part is a bit glib. Some mistakes aren’t easily erased. In recent weeks, I’ve been in multiple...
Focus on Value The impact of price transparency and quality on patients’ care decisions

Focus on Value The impact of price transparency and quality on patients’ care decisions

The federal government has introduced price transparency policies in hopes that consumers will be able to compare services and receive quality care that won’t break the bank. But not enough has been done to equip consumers to determine the overall value of the care...