A mentor of mine is often quoted: “Hope is not a strategy!”

Indeed, there is a world of difference between hoping things will improve and implementing a well thought out plan. However, nothing can ever change or improve unless we can imagine it as such. Once it is imagined, there must be some belief or “hope” that this vision can be realized. Now that’s where strategy comes in, making the vision a reality.

As leaders, we must start by inspiring hope, not by asking for the action plan. When your team believes they can make a difference, they will. It is very obvious in healthcare: patients would never come to us without the hope that we can make them better. Hope is not just for our patients, it is for every member of our team.

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Author: Mike Zappa

High-energy Senior Healthcare Executive who balances business acumen with clinical expertise to design and implement cost-effective solutions that transcend organizational challenges. Background as emergency physician informs ability to take intelligent risks and make administrative decisions that elevate patient care while protecting the bottom line. Entrepreneurial background as owner/operator of profitable healthcare enterprisesóincluding emergency medicine management company and urgent care clinicódrives innovation. Brings a relentless focus on process improvement, service excellence and sound operations to power growth.