HIGHLIGHTS SHARED AT THE TELEMED IQ SUMMIT 2019, NASHVILLE, TN

Attaining most any goal or dream requires us to do something different, which goes against the natural human tendency to stay in our comfort zone. Transformation has to start with change, but we resist change until the pain of staying the same exceeds the pain of change…yes, PAIN is the catalyst and friend of transformation.

Understanding the difference between change and transformation is important. Transformation requires a change of culture. A change of culture requires strong leadership, the kind of leadership comfortable with creative disruption. To simplify the difference between change and transformation remember that checking off items on a “To Do” list can bring change, but transformation requires completing items on a “To Be” list.

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Author: Mike Zappa

High-energy Senior Healthcare Executive who balances business acumen with clinical expertise to design and implement cost-effective solutions that transcend organizational challenges. Background as emergency physician informs ability to take intelligent risks and make administrative decisions that elevate patient care while protecting the bottom line. Entrepreneurial background as owner/operator of profitable healthcare enterprisesóincluding emergency medicine management company and urgent care clinicódrives innovation. Brings a relentless focus on process improvement, service excellence and sound operations to power growth.