This is Part 3A of this three-part series.

Read part 2.

This Part 3A briefly reviews four change methods and Part 3B will compare them

“I have no idea how to change anyone. But I carry around a long list of people in case I ever figure out how.” – Anonymous

Eliminate four billion dollars of waste from a large healthcare system next year. Increase the CMS TPS (Total Performance Score) for a hospital from the national average of 38.1 to 60 in two years. Reduce maternal, child and infant mortality in Nigeria by 50% in three years. These are large-scale improvement goals – at healthcare system, hospital and population health levels, respectively.

Improvement at the community, organization and individual levels are all connected: improvement requires change and all change is personal. An organization is a group of people with a common purpose; and a community is a group of people with the potential for acting together (Taylor). While communities and organizations are made up of individuals, how they evolve and change is not merely an additive process of how each individual changes. Societies and organizations are complex adapting systems and their advancement matures through their disciplined movement.

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Author: Rob Thames

VERSATILE SERVANT LEADER WHO EXCELS IN SYSTEM INTEGRATION TO IMPROVE PERFORMANCE IN COMPLEX, INNOVATIVE HEALTHCARE ORGANIZATIONS Servant leader and change agent who excels in system integration to drive high-performance and culture of ownership in complex, innovative healthcare organizations. Well-respected for progressive, stakeholder partnering to integrate systems and accelerate margin and Quadruple Aim performance. Strategic thinker and doer who turns strategy into reality with repeated success in delivering financial and operational efficiencies, executing clinical strategy into operation, and driving revenue growth in not-for-profit and for-profit healthcare organizations. Collaborative leader who is passionate about leading, motivating, and inspiring teams to achieve world-class performance. Areas of strength and expertise include: Strategic Execution, Transformation & Growth | Care System Integration | Physician Partnerships | Performance Acceleration for Results | Value-Based Care | Population Health & Accountable Care | Continuous Improvement & Clinical Practice Development | Cultural Transformation | Consulting