As healthcare (including acute care, nursing homes, home health and all downstream providers) moves towards a greater focus on patient/family satisfaction, the model of healthcare must also evolve, for both the government and patients/families will be closely reviewing these in determining healthcare provider(s) of choice. A satisfied patient is a more compliant patient, making for a more engaged patient. Providers at every level must now move beyond the patient centered approach, into an understanding of the patient/family perspective and be willing and able to convert input to action and measurable goals, benefiting staff, patients and families. Read Full Article

Author: Roger Barnhart

Roger has more than 20 years of experience within multiple healthcare settings. Successful change agent through the development of collaborations with community hospitals, physicians, home health and skilled nursing providers in both rural and urban communities. Strong history of turnaround management within the rapidly changing healthcare market through strategic planning, business development, revenue generation and preventative health initiatives. Working within the value-based care continuum, developing collaborative environments for transformation of the care delivery system – improving quality and satisfaction scores for shared savings at reduced cost. Executive Experience: Rural/Urban Health | Acute Care | Skilled Nursing | Home Health | Primary Care | Mental/Behavioral Health Administrative Oversight: Strategic Planning | Business Development | Population Health Management | Organizational Expansion | Financial Sustainabil