Good customer service is universal in healthcare – no matter where you call home

Good customer service is universal in healthcare – no matter where you call home

Through the years, I have been in healthcare leadership positions located in settings that are as culturally diverse as they are geographically. Areas as different as the temperate and sunny but traffic congested city of Los Angeles; the quiet, and beautiful but often...
Hard-wiring Your “Soft” Skills

Hard-wiring Your “Soft” Skills

We all know that the secret sauce to success is having the right ingredients of skills, knowledge and abilities. Skills and knowledge can be gained through educational training, work experience and mastery through practice. The abilities often revolve around the...
Career Lattice vs Career Ladder

Career Lattice vs Career Ladder

Last week when the guest speaker in my Organizational Behavior class mentioned “career lattice”, I saw many quizzical expressions on my student’s faces. I realized, where other industries have adopted this method of talent development and retention, the healthcare...
How to make the hiring manager believe you are the best candidate for the job

How to make the hiring manager believe you are the best candidate for the job

s a job-seeker, one of our biggest pitfalls is failing to align ourselves properly with the position. Simply put, we use our language and not their language, otherwise known as the wording used within the job description. Your accomplishments and job experiences may...
Are You Ready for 2018?

Are You Ready for 2018?

2017 has been a turbulent year for the healthcare industry. Not only have we seen tremendous disruption in technology and innovation, but also more consolidation and strained resources. Natural disasters across the country and the unstable economy have added to the...
Give yourself the gift of networking – how to network during the holidays

Give yourself the gift of networking – how to network during the holidays

The holidays are the perfect time to reconnect with old friends and colleagues that you may not have spoken to in a long time. The season is full of celebrations and parties where you are in the presence of a lot of untapped potential. Potential to make a connection....