Our Blog
We feature industry experts on a variety of leadership and healthcare topics.
Recent Posts
Does your hospital know what happens when your bill goes to collections?
This article published recently in the The Atlantic points out that unexpected, large hospital bills can happen to anyone. This caregiver was hounded by collectors, one even inviting them to connect on LinkedIn! As healthcare administrators, we have a good...
Break the Status Quo Through Physician Engagement and Alignment
Priorities may be shifting from the status quo for health care executives According to a recent article written by Rachel Popa for Becker’s ASC Review, healthcare executives are increasingly focusing on revenue growth in outpatient services, according to Advisory...
Hurricane Florence is no match for Florence Nightingale: Nursing process and human resiliency wins out every time
Since the 1990s, I used the nursing process (assessing, diagnosing, planning, implementing, and evaluating) plus a healthy dose of human resiliency in healthcare leadership and my personal life. Little did I know that this training would benefit me when I least...
Navigating the Outsourcing vs. Hiring Dilemma
Among the dilemmas facing healthcare executives, the decision to hire more in-house staff or outsource non-core functions of an organization is becoming increasingly common and complex. In the healthcare industry, business process outsourcing (BPO) can allow hospitals...
The Wedding Toast: Lessons in Leadership from Love
Recently, I had the opportunity to share the joy and intense emotions of giving away my daughter in marriage. At this extraordinary event, I had the fatherly privilege of making the welcome toast. Reflecting on these thoughts in the days that have passed, I realize...
Are tech solutions the only solution?
How to think critically when solving healthcare operations issues Within the next five years, technology could be performing as much as 30% of tasks commonly performed by people in today’s workplace, according to Supply Chain 24/7. People tend to react to statistics...
Want to change a life? Be a mentor
Mentoring has been one of the most rewarding benefits in my career. I have also been the beneficiary of great relationships with mentors and am forever grateful that extremely busy professionals made time for me - and made me feel like a priority - when I was learning...
Healthcare execs, do you know what’s in your books?
For some hospitals, the close of the fiscal year comes with a sense of dread—it’s time to run the gauntlet of another audit. Though audit requirements vary based on whether a hospital is public or private, for-profit or nonprofit, audits are an inescapable reality for...
Direct Support Works! Care Navigators Improve Outcomes Save $$$
There aren’t too many experiences more overwhelming than being sick and trying to deal with the U.S. health care system. All of us have personal stories of disconnected providers and lousy communication. “It’s like nobody talks to anybody around here!” As a health...
‘Small’ changes render big results: cultural shift to performance excellence
Physician dissatisfaction, staff dissatisfaction, and low patient satisfaction are interconnected, common themes in healthcare leadership discussions. While the cycle seems to spiral uncontrollably, it isn’t impossible to manage the processes of healthcare to...
Mental Health “Parity” Isn’t Enough
We need to dramatically expand access to counseling With each passing day…sometimes even within a passing day we are reminded of how mentally sick we have become. Yet, still, the idea of access to sustained mental health counseling and care is not a priority. We spend...
Never Underestimate the Value of Networking
Business people silhouettes against a blurred city sky with the Earth and a global network immersive interface. Toned image double exposure. Elements of this image furnished by NASA[/caption] It’s Worth the Time and Energy Co-authored by Jim Wiederhold and Steve...
Meet the Mother of Strategy: Hope
A mentor of mine is often quoted: "Hope is not a strategy!" Indeed, there is a world of difference between hoping things will improve and implementing a well thought out plan. However, nothing can ever change or improve unless we can imagine it as such. Once it is...
Health Coverage Should be… …as Portable as We Are
The historical model of private health coverage in the U.S. has been to obtain it through your employer. This model doesn’t work anymore. We need a system of care that reflects current culture. The social contract of employment has changed, so health care access needs...
Working Naked
The human body is the most brilliant machine ever created and the quintessential work of art. The headline above is not referring to your creativity and accomplishments in your clothing optional private abode; it is taking literary license from 19th century Danish...
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