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We feature industry experts on a variety of leadership and healthcare topics.
Recent Posts
Aristotle and Your “Curve of Happiness”
Someone once told me you can't go wrong invoking big names to bolster your content. So I'm invoking an old stand-by for this week's article: Aristotle. Aristotle - and the Greeks, in general - did a lot of what we don't seem to do much of - thinking about their...
2019 Franchise Buyers Review
Earlier this year, I wrote about the growing diversity in today’s franchise buyers. It’s fascinating and wonderful to work with such varied stages of life, needs, goals and interests all finding their “right fit” in franchising. There’s Millennials to later career...
WARNING! Retirement May Mess With Your Oligodencrocytes!
Oligo what? Hey, I didn’t know we had them, did you? Yet another something in the “cytes” category roaming around our bodies. I found out I had oligodencrocytes as I was slogging through my second reading of a challenging book entitled “Deep Work; Rules for Focused...
Decoding Executive Presence
Have you sat by the sidelines and observed someone walk into the room and their presence just fills the atmosphere? Have you been at a meeting where once someone starts speaking everyone in the room is drawn towards them in silence? Have you watched someone on video...
A Life Lesson Learned from a Thomasville Chair
2019 contained a lost summer for my wife and me. We decided to move from home-ownership to the rental world temporarily, in defiance of all conventional advice regarding balance sheet/net worth/equity/tax benefits, yada, yada, yada. For a couple of months, we battled...
Holiday time off – does your culture allow equitable distribution?
How are you taking care of your employees during the holidays? The holidays are considered a time of year when families gather the most. Consider this: are your newer employees able to enjoy this time with family? Is the time off policy equitable in your organization...
Charges are irrelevant to the patient’s bottom line
With increased calls for healthcare pricing transparency from consumers and government entities alike, hospitals’ chargemasters are moving from proprietary information to public knowledge. However, putting chargemasters under the microscope has not led to the clarity...
The White Coat Might Just Be The Cape That Hospital Leadership Is Looking For
I am often asked today if I am a doctor or an administrator, my response is both, always! You might ask, can a physician really be both? The answer is yes, BUT not every physician. If you take the group of all physicians, the first cut is those that are interested,...
Are You On a Two-tank Journey With a One-tank Mindset?
Stan is a C-level executive in his late fifties. He’s done well, thriving and progressing in the volatile, high-pressure world of healthcare. Also, like many at his level in this chaotically-evolving industry, his career was recently disrupted when he was laid off,...
The healthcare industry has much to be thankful for
"It’s not so much what we have in this life that matters. It’s what we do with what we have." -Fred Rogers In my years serving as CEO of healthcare systems, I always took special care around this time of year to express my thankfulness to our employees for their hard...
Healthcare execs, do you know what’s in your chargemaster?
A hospital’s charge description master (CDM), or chargemaster, is often referred to as the “heart” of the healthcare revenue cycle. It includes codes for every procedure, material used, medication, and service that a healthcare organization provides its patients. It...
Identifying your next career move
I recently had the honor of co-presenting with Mike McBride, Regional President and COO of Ascension St. John, at the American College of Healthcare Executives - Southeast Texas Chapter’s conference in Houston. Our session, “Identify Your Next Career Move,” took the...
Leading with calm urgency in times of crisis
Whether coming from outside your organization or internally within your own hospital or health system, crisis situations have a lasting mark on the healthcare organizations they impact—and the CEOs who run them. Disasters—and how executives respond to them—can cost...
First and Third: One World Serious Health View
“Don’t go walking around like you just hit a triple – when you were born on third base.” - unknown “He wants to know why your skin is white and his is black,” clarified my translator. The Tanzanian boy, about 10 years old, was pointing to the skin on his hand and then...
Prepare for an A+ Interview
I've done a lot of interview coaching over the last 22 years. If I were to grade my clients' beginning interview skills, most people would have a starting grade somewhere below average. This is by no fault of their own. It is common to not do well on things that are...
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