In healthcare, how often have you heard this, he/she is a great clinician, but has no personality. Or, take me to hospital A, but if I’m really sick take me to hospital B, this assumes hospital A is the “Nice” hospital but Hospital B is where all the best clinicians work. So, the obvious question is, can’t you have both? Yes, if you select the right people.

In Jim Collins book, “From Good to Great”, he writes, “People are your most important asset,” or rather the right people are. In today’s healthcare market many organizations are making the move from Volume to Value, with Quality being a primary focus, but how do our patients define quality? Sure, having the best possible outcome is right up there, with no medical mistakes or errors please. However, most patients come to our organizations assuming great quality, and value the interaction with their caregivers as high if not higher than any other part of the patient/caregiver interaction. Read Full Article

Author: Rand O'Leary

Rand O’Leary, FACHE most recently served as the PeaceHealth Chief Executive for the Oregon Network. Rand joined PeaceHealth in 2014 and had oversight for operations in Oregon at Sacred Heart Medical Center, RiverBend in Springfield, University District Medical Center in Eugene, Cottage Grove Community Medical Center in Cottage Grove and Peace Harbor Medical Center in Florence. Rand is an experienced healthcare executive and leader, seasoned by over 20 years of leadership in Surgical Services, Neurosciences, Cardiovascular, Ambulatory and Physician Practice Operations during tenures at Borgess Medical Center in Kalamazoo, Michigan, a 425-bed tertiary referral and teaching hospital and member of Ascension Health and the 537-bed St. Joseph Mercy Hospital in Ann Arbor Michigan, the flagship hospital of the St. Joseph Mercy Health System and a member of Trinity Health.