United States Weather Conditions

Oregon's Eagle Creek fire along the Columbia River

Monday we reflected on the September 11, 2001 attack on the United States. It was a pivotal moment in the country’s history and Americans continue to recognize its importance in our lives on its anniversary each year.

Currently the United States is experiencing another significant chapter with wide ranging weather conditions that affect a large portion of the population. We have had two hurricanes since August 25, and Jose, a third storm following them could feasibly land in the Virginia area; there are dozens of forest fires in over ten western states; and as of Sunday night, 260 earthquakes have been registered in Idaho since September second.

The Wiederhold network extends nationwide, either as current or past clients or simply those we know as friends and colleagues. We continue to think of everyone in harm’s way and hope for the safety of them, their friends and families.

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Happy Labor Day

We wish you and your loved ones a safe and fun holiday weekend
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Happy 4th of July!

Wishing you and your loved ones a happy
and safe Fourth of July

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Target Success with Advanced Networking Strategies

Because you've been a part of the Wiederhold & Associates Network, we wanted to share some exciting news with you first.

As you know, networking/connecting is essential to your success both while in transition and gainfully employed. Networking with a purpose is a vital component of anybody's career success but is often terribly neglected. Being intentional is necessary.

Therefore, we have formalized a streamlined process to make it easier for you to expand your network through Wiederhold Intentional Networking (WIN) program. Becoming an active WIN participant will enable you to:

  • With limited effort, expand your own network with quality connections
  • Exchange key information about market and industry trends
  • Increase ability for quality transitions through network connections
  • Affect others in a positive way
Are You Ready to WIN?

The WIN strategy gathers key information from each premium active network member and targets meaningful matches within our client list. As an active member in our program, W&A will introduce you to key members of our current network, helping you gain significant connections that you would not otherwise have access to. Remember, most of our clients are Vice President through C-level executives.

Once you have made the connection, we will send you a short anonymous evaluation form. Each member's feedback will bring value to helping our clients grow their skills in effective networking/connecting as well as passing along current industry trends.

If you want to know more about expanding your network with little effort while affecting others in a positive way, contact This email address is being protected from spambots. You need JavaScript enabled to view it. and she will let me know of your interest and follow up.

Here's to your success!

Jim

Connect with us on LinkedIn and join our Active Network Program.

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Building and Repairing your Online Reputation

The Internet has changed the game for job seekers. The paper resume has been swapped out for a LinkedIn profile. Face-to-face meetings have been replaced with Facetime. Your local word-of-mouth reputation is small potatoes next to someone with a well-developed online presence. When it comes to the Internet, you are who Google says you are.

Fact: 92 percent of recruiters “Google” potential candidates according to a social recruiting survey. LinkedIn is the clear favorite, with 94 percent of recruiters searching it to find top talent. Potential employers also look at Facebook, Twitter, Google+ and really anything that search engines render when your name is entered.

Can you take control of your online reputation?

Be Informed. Monitor your personal brand. The first step in protecting and building your online brand is by knowing what is being said or has already been said. It’s impossible to control everything that is written about you, but even though you can’t always control what is published, you can at least know and respond to it.

Monitoring your personal brand is a two-step process. First, you figure out what is being communicated around your personal brand currently. Second, create a positive plan to improve it, build upon it.

Easy ways to monitor your reputation online:

  • Google Yourself – do this at least once a month. Look for your name not only in the search results, but also the image search, news search, and video search.
  • Create Google News Alerts containing your name. You can find this screen under google alerts. Note: you will have to establish a Gmail address.

How to repair and build your online reputation:

You’ve Googled yourself and found that there is at least one article that really gets in your craw. Perhaps it’s misleading, a lie, or just not flattering, and it is published on a website you have absolutely no control over. You want to wave your magic wand and just make it disappear. What can be done?

1) Get legal involved. You may have a case if:

  • Defamation has occurred. For instance, someone has published a false statement that is damaging to the company or person.
  • Google will remove links from search results when presented with a court order, even though they’re not legally required to do so. (Internet publishers of third-party materials may not be required to remove links, unlike offline publishers.)
  • Legal action will come at a high price, on average $5,000-$10,000 per article and may not work.

2) Create and publish online through news publications and social media platforms such as LinkedIn. This is the most effective way to rid yourself of unwanted search results over time. How it works: Say you have a negative news article you want to push off the front page of the Google search results. The more content you publish with your name mentioned the more likely positive search results will be rendered when your name is searched. It should be noted that it takes time to push negative articles down the list and off the first page of results. This is due to a number of complicated algorithm factors, all dependent on Google’s rules surrounding credible content. For example, it will be much easier to bury an article posted by a local or regional paper than it would an article or video posted on CNN. Reason being is that the more credible or popular the site is, the more weight Google gives it. So your goal should be to match or overtake the negative article with your original content published on equally credible sites.

Key Take-Aways

  • Always be aware of what is being said about you online. If nothing is being said, you are uniquely positioned to create a positive online reputation by populating the Internet with content and online profiles where you are in full control of the message.
  • If you do have a negative online reputation, it’s never too late to start the repair process. Ignoring it won’t make those links disappear and the problem will still exist five years from now. Better to take the time now to start rebuilding your presence online.

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The Concept of Networking

The whole concept of networking is one of my favorite and most passionate subjects.

In prior articles, we have touched on many aspects of effective networking, whether in transition or not. Building a broad and deep network is so essential to one's success that it cannot be ignored.

What I have personally observed over a 28 year period and confirmed through colleagues is clear: We can't make it without solid key relationships. Many people will find expanding their network to be challenging, but with practice and effort, you can begin to make meaningful and fruitful connections.

There are three key components to effective network communication.

Connecting Point: If you're going to get somebody to take interest in your phone call, you must differentiate yourself so they choose to respond to you. The connecting point is finding something that you share in common. This can be any person, place or thing. It requires homework but it also ensures greater success as you expand your network. Whether you connect on the first attempt, leave a message, text, or send an email. The connection point is the most powerful tool in developing a memorable network relationship.
Seeking Information: Obviously, expanding your network means making initial calls to people you've never connected with before. For those in transition, resist the temptation to focus on jobs until you have created a solid connection. Seeking information makes it easier for the other person to open the door to friendly conversation. That information could be around what this individual has done, an organization that you're exploring, or a location that you have an interest in. There are a lot of options here.
Value Statement: It is important that you understand and can articulate your value. When this connection is concluded, that individual should know that you and your team are good at what they do. Your network will not refer you to others unless they understand what you do and are confident that you do it well.

If you are looking for career advancement, you must become the most effective networker you can be. Include these three components when you're expanding your network and I promise you will find success.

Here's to your success,

Jim

Connect with us on LinkedIn and join our Active Network Program.

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Career development- Top 5 ways to stand out

Developing one’s career is multifaceted and takes time, energy and intentionality. In a competitive market one must differentiate. Here are five ways to stand out and help your career develop over the long-term:

  • Grow your network- it’s about who you know and who knows you. Spend time each month connecting with new people to expand your network. 70%-80% of jobs are found through networking.
  • Know your value proposition- what is your calling card? Communicate this through words and actions. Include tangible results when communicating your value- not just phrases like “hard-worker” or “loyal”.
  • Help others- don’t always make it about you. Help other people find solutions to their problems. Give referrals to recruiters.
  • Perform in your job- help your boss win. Create value for the company and your boss.
  • Have a learner’s mindset - never stagnate. Learn new skills and never stop growing. Become indispensable.

Respond on this blog what you would add to this list!

Thanks,

Greg

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Best career advice- “Play Hungry Hungry Hippos”

Remember that game, “Hungry Hungry Hippos”? It’s simple - s/he who collects the most marbles, wins. If you want to maximize your career opportunities, you must play this game well. How do you win? You must pocket as many network connections (marbles) as possible. 80% of jobs are found through networking (not online job boards). The more people you connect with, the more people you’ll connect with as networking has a compounding effect. This leads to opportunities.

It’s not just about talking with people- you must connect with them. Be inquisitive, learn about them personally and professionally. Find connection points between the two of you. Once people genuinely like you, they are more apt to help you. And, don’t forget to concisely communicate your brand (or calling card, value proposition, what you’re known for). Once they know your value (turnaround king, patient satisfaction guru, etc.) they can help connect you with organizations who have these needs.

Once you pocket these connections, take care of them. Help them every chance you get- don’t always make it about you. Help them solve problems, introduce them to others, listen, and always follow up.

Be like the hippo - pocket network connections and take care of them!

Connect with us on LinkedIn and join our Active Network Program.

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Can I Trust You?

In its 2016 global CEO survey, Price Waterhouse Coopers reported that fifty-five percent of CEOs think that a lack of trust is a threat to their organization’s growth.

Stephen M. R. Covey, in his book: “The Speed of Trust,” asserts, "The ability to establish, extend, and restore trust with all stakeholders – customers, business partners, investors and coworkers – is the key leadership competency of the new, global economy."

Paul Zak, in the January/February 2017 issue of Harvard Business Review and the feature article: “The Neuroscience of Trust,” states that employees in high trust organizations are more productive, have more energy at work, collaborate with colleagues and stay with their employers longer than in low trust cultures. Regardless of industry, your job as a leader is to create a culture of trust.

In our work with clients, we coach them around the following five behaviors which are scientifically proven to promote trust:

  1. Model transparency and vulnerability: While it may seem ironic, there is great power in admitting when we’ve made mistakes. In healthcare, we strive to create just accountability cultures. The most powerful and impactful leaders are those who stand up in front of their organizations and tell stories about their mistakes and the critical learning from those mistakes.
  2. Leverage inquiry AND advocacy: Judith Glaser, in her book: “Conversational Intelligence,” describes three levels of conversation. All are necessary in certain circumstances, yet we tend to overuse the first two: telling, and trying to convert others to our perspective (levels I and II), and we underuse the last: transformational discussions (level III) with a mutual sharing of perspectives and an attitude of curiosity. This sharing stimulates our pre-frontal cortex which allows for our most creative thinking. “Imposing our perspective: telling behavior” can trigger another’s primitive brain (amygdala) and can result in fight, flight, or freeze reactions. Through coaching, one of my clients re-defined the 80/20 rule where it now means that she talks only twenty percent of the time and listens eighty percent of the time. The impact on her engaging with others, her talent selection success, and her ability to make strategic decisions has been powerful.
  3. Identify and honor your values: What do you stand for? As I coached a physician client, she discovered that her words and actions were not honoring what she said she held as most important. She was torn between caregiving needs for her aging mother and her work demands. Through coaching, she transformed her thinking from reactionary: worrying what others might think, to purpose-driven: honoring private time AND work responsibilities.
  4. Make it easy for others to provide you constructive feedback: the higher you go in organizations, the fewer people there are who feel comfortable providing you constructive feedback. My clients expect that I will offer observations of their behaviors and/or thinking that is interfering with their leadership effectiveness. One simple question you can ask on a routine basis is: “What can I do differently that would support my being a more impactful leader?” And then do it.
  5. Deliver on promises and do NOT promise anything you cannot deliver: Sometimes as leaders we believe we must respond immediately to a request. In doing so, we risk promising something that we later determine is less of a priority or can’t be done. Trust means following through with commitments.

While not always easy, leaders who are committed to creating a culture of trust will continue to be disciplined around these 5 behaviors- especially in hard situations. As employees become more emotionally engaged with leadership, productivity and retention will naturally increase.

Joy W. Goldman RN, MS, PCC, PDC
Executive Director, Leadership Coaching
Wiederhold & Associates

Connect with us on LinkedIn and join our Active Network Program.

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Achieve Results through Physician Alignment, Integration and Engagement: Governance

Culture of Performance Excellence: A simplified Approach

Physician alignment, integration and engagement in integrated delivery systems are essential elements in navigating the complexity of healthcare service delivery. Healthcare organizations need a simplified approach to realize organizational vision of comprehensive and successful alignment and integration strategies. Creating a common Vision is essential. Thomas Edison is quoted as saying “Vision without execution is hallucination.” My expertise in leading physician alignment and integration strategies leads me to believe: “Vision without execution is worse than having no vision at all.”

A vision of developing highly integrated, well-coordinated and person-centric care is essential to success in today’s healthcare market. Best practice in integration and alignment will begin with key stakeholder engagement in executing organizational vision. Physicians, as key stakeholders in care delivery, respond well to a establishing a common vision. Healthcare organizations that focus on a vision of “maximizing success in the ever-evolving healthcare industry through physician alignment and integration” will ultimately build capability to meet and exceed consumer expectations in navigating the path to value-based care.

As previously highlighted, multiple organizational gaps may contribute to not fully realizing a vision of success in a high performing integrated delivery system. This article expands on development of a philosophy of performance excellence to achieve a vision of success. The schematic shown above provides a roadmap for navigating the performance excellence journey toward becoming a fully integrated and well-coordinated care delivery system, focused on the value-based equation of healthcare.

Vision and Execution

Today’s ever-evolving healthcare industry requires a comprehensive vision of performance excellence:

  • Operating/Financial Excellence (low cost, highly efficient and cost effective service delivery),
  • Service Excellence (service delivery exceeding patient and family expectations), and
  • Clinical Excellence (best clinical outcomes for every patient and patient population).

More importantly execution of that vision is imperative. Most healthcare organizations have developed a vision of service delivery that meets the value-based equation of operating/financial, service and quality excellence. Direct employment of physicians and other providers is one model of integration. Other models, including developing a Clinically Integrated Network, create other opportunities for integration and alignment. Either way, it is essential to build a culture of inclusion.

Execution of an organization’s vision for the future is best achieved through fostering and developing a culture of comprehensive performance excellence. Measurable results are achieved when time and energy are devoted to:

  • Key Stakeholder Engagement,
  • Knowledge Management/Knowledge Transfer through data analytics, and
  • Formal Process Management.

Physicians, as irreplaceable key stakeholders in care delivery, should be engaged in decision making and in charting the course for success. Physicians and other key stakeholders can quickly become disenfranchised when the vision of integration is not well executed. Having physicians actively engaged at the table to participate in decision making is essential. Whether healthcare organizations are focused on growing and developing an employed physician network, or seeking to align and integrate through other means, physicians should be formally and informally engaged in:

  • Governance,
  • Leadership, and
  • Management

This article focused on physician engagement in Governance of a Physician Enterprise Organization. The article in this series will focus on establishing Leadership and Management Structure to execute the organizational vision.

Governance:

Hospital organizations have been inviting physicians to be members of governance structures for many years. In addition to representing medical staff activities, physicians can help foster a physician friendly culture at the board level. Gaining the physician perspective of hospital operations and embracing input will contribute to an environment of high performance. Physicians are typically viewed as customers of hospital based services.

Governance within a physician enterprise organization (employed model or clinically integrated network) requires a very high level of engagement among physicians. Physician enterprise organizations have a profound impact on a physician’s practice and physician’s entire livelihood. A high level of governance to oversee and provide direction is needed. A physician led governing board is recommended. Physicians should be viewed as key stakeholders and leaders in care delivery.

While physician governance is recommended, organizations may adopt a formal governing body with corporate bylaws which define scope of responsibility and accountability, or less formal governance oversight in an advisory capacity. Scope of responsibility and accountability of the physician led governance and reserved powers of higher governing authority at a system-wide level must be clearly defined. The majority of governing body membership should be comprised of physician members with predetermined representation from medical and surgical specialties from within the group. Administrative leadership is tasked with facilitating and directing physician governance through a high level of trust and credibility.

The Governing Body of a physician enterprise organization may be structured to include the physician led board, as well as several sub-committees with defined functional oversight as defined by committee charters:

  • Policy and Procedure
  • Regulatory Compliance
  • Physician/Provider expectations:
    • Productivity
    • Access
    • Guiding principles related to citizenship and behavioural standards
    • Quality performance
    • Service performance
    • Operational/Financial performance.

Sub-committees of the governing board are recommended to foster a broader level of engagement and participation among physician members of the group. The board may consider delegation of oversight to subcommittees to create focus and subject matter expertise through measuring, monitoring, reporting and improving performance. Sub-committees to consider include:

  • Finance Committee
    • Oversight of provider productivity
    • Oversight of financial measures
    • Capital allocation and approval
    • Oversight of Revenue Cycle

  • Clinical Quality Committee:
    • Regulatory required quality reporting
    • Non-regulatory quality improvement activities
    • Growth Committee:

  • Growth Committee
    • Provider manpower planning
    • Provider recruitment and selection
    • Provider retention
    • Provider engagement and satisfaction
    • New service development

  • Service Excellence/Patient Experience Committee:
    • Patient experience survey process
    • Patient experience expectations
    • Patient experience improvement initiatives

  • Informatics and Automation Committee:
    • System selection
    • System implementation
    • System performance and optimization

  • Physician Compensation Committee
    • Create a common understanding of fair market value for physician compensation models
    • Create incentive based compensation and align with value
    • Communicate broadly among all physician members of the group

  • Payer Relations and Contracting Committee:
    • Contract negotiation
    • Engagement in value-based initiatives

Key Take-Aways:
  • Active engagement of key stakeholders is essential to fostering a culture of performance excellence
  • Physicians can quickly become disenfranchised when not engaged in developing organizational vision
  • Physician engagement and satisfaction in improved when organizational vision is well executed
  • Execution is best achieved when the organization is focused on performance excellence in operations, service and clinical activities
  • Developing and fostering a culture of performance excellence requires physician engagement Governance of the Physician Enterprise

Next Steps:

  • Assess and design the Leadership and Management structure of the physician enterprise to enhance the performance excellence culture
  • Knowledge management and transfer through data analytics:
    • Determine the most important operational, service and clinical data analytics needed
  • Process Management through formal methodologies:
    • Determine the process management for the organization
    • Develop leadership, management and staff to focus on processes to:
      • achieve results,
      • standardize operating norms,
      • reduce variation, and
      • hardwire best practices.

    Connect with Mike on LinkedIn.

    Connect with us on LinkedIn and join our Active Network Program.

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Effective networking- THE best way to connect. Period.

Everyone has a passion for something. When networking with others, make it a point to find the other person’s passion. Why? People like talking about what’s important to them. How do you find out what’s important to them? Ask them. Ask what they do for fun. Ask about their family. Ask what they would do if they weren’t in their current job. Ask where they volunteer. Then simply listen. Many times you will find what’s important to other people is also important to you. That’s your connection.

When discussing yourself be sure to include information that could be potential connecting points- spouse’s name, children’s names, where you grew up, where you went to school, what you like to do, etc. Recently I was speaking with an individual about adding this type of connecting information so I mentioned my wife was from the Twin Cities area. I explained the rationale for sharing such information by stating this would be our connection if his wife happened to be from the Twin Cities. What did he say next? His wife is from the Twin Cities- that is now our connection.

People instinctively want to connect with other people. Listen for people’s passions, make meaningful connections and you’ll network successfully./p>

Connect with us on LinkedIn and join our Active Network Program.

Recent comment in this post
Mike Jones
Great advice. Thank you for sharing your thoughts.
Wednesday, 01 March 2017 14:48
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Executives- Read this if you made $100k or more last year

Last year your employer gave you a bunch of money- what did you do for it? If you cannot clearly answer this question, you are vulnerable. In today's competitive market it is imperative to create value for your employer. Employers have problems- executives are hired to solve these problems. You must be able to clearly demonstrate a ROI on your salary- otherwise you are simply unnecessary overhead. If you cannot measure improvement in profit, sales, quality, customer satisfaction, efficiency, or cost reduction from a year ago I guarantee your employer is wondering if they are getting commensurate value with the money they are giving you.

How do you create value for your employer? First, make certain you completely understand your boss's goals- they are your goals. Second, make sure these goals are quantifiable. Third, achieve those goals. If you rinse and repeat this process year after year you will continue to create value for your employer. In turn your employer will keep giving you fistfuls of cash.

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Keeping your edge- staying marketable in today’s competitive environment

As an executive it’s easy to lose touch with staying marketable in today’s competitive environment. We all get busy doing our own jobs- it’s easy to forget about maintain and growing our network, keeping a current resume, and understanding the needs of employers. Here are a few tips on staying marketable:

>

  • Perform in your present job. Create value for your employer. Be intentional about achieving the results that your employer desires.
  • Build and maintain a network. Ideally you want to make 5-10 phone calls per week to grow an active network.
  • Help others, including recruiters and colleagues. Helping others is a simple way to maintain your network.
  • Maintain (or better yet, have a professional do it) a current resume. Resumes change every 2-3 years. You want to stand out and appear relevant. You do not want an old resume as this makes you look out of touch.
  • Know and communicate your value proposition.
  • Know your number (X-Y’s). How have you moved the needle on service, quality, growth, market share, profitability?
  • Grow professionally. Earn a degree, certification, or extra training.

If you need to sharpen your competitive edge, contact us at www.wiederholdassoc.com to learn more about staying marketable in today’s competitive environment.

Connect with us on LinkedIn and join our Active Network Program.

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Wiederhold & Associates Names Executive Director Of Leadership Coaching

After six years of partnering with Jim Wiederhold in growing Executive and Physician Leadership Coaching within Wiederhold & Associates, Joy W. Goldman RN, MS, PCC, PDC, has been named as Executive Director of Leadership Coaching.

"We not only want our clients to find their next job; we want them to excel and grow into the best leaders they can be," states Jim Wiederhold, Founder of Wiederhold and Associates.

"Now, more than ever, our world needs effective and values-driven leaders. Joy is a person that naturally embodies those characteristics and is passionate about passing on quality leadership characteristics to others."

Coaching is a natural complement to Wiederhold & Associate’s strong reputation for providing transition services to Healthcare Executives across the nation.

"As I’ve come to know Jim and his organization, I respect not only what they do, but how they do it," states Goldman. "In relationships, we used to hear about the 'six degrees of separation.' With Jim, that is often cut down to three degrees of separation, and that’s because he’s built his business around value and trust. People trust Wiederhold & Associates to deliver excellence in what they do and put their customers’ success first with a spirit that demonstrates integrity in all that they do."

In 2017, Joy has the privilege of serving as the President of the International Coach Federation (ICF)-Maryland Chapter. She will be leading ICF MD’s board in connecting coaches throughout Maryland; supporting their professional development, and promoting the coaching profession to those who can most benefit. She will be working with regional and global coaches to support ICF’s mission of leading the global advancement of the coaching profession. As part of this effort, she will be partnering with over 200 coaches throughout the globe when she attends the ICF Global Leaders’ Forum next year in Warsaw, Poland.

In the future, we look forward to sharing success as told in stories that are co-created with you, our clients. Nothing makes us happier than to celebrate YOUR victories.

Here's to your success,

Jim

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What was your value in 2016?

Do you have years of experience or one year of experience, repeated each year? We want to grow each year and create real, tangible value for our employer. Now is the perfect time to write down and record the value you created in 2016. I’m not talking about serving on committees, task forces or anything that is activity based or simply spending time. I’m talking about real results- the kind your employer pays you to produce.

Take a look at improvements over the year in the following areas:

  • Customer service,
  • Employee engagement,
  • Community perception,
  • Quality,
  • Sales,
  • Revenue growth,
  • And profit.

Any noted trends or themes (especially across multiple years) become your value proposition. This is what you’re known for - your personal calling card.

As you look forward to 2017, make sure to build on your successes in 2016 while working on any developmental gaps. We want to continuously grow and develop as this helps shape and improve the value we bring to our employer.

Happy New Year!

Connect with us on LinkedIn and join our Active Network Program.

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Networking During the Holiday Lull

The time to kick your transition work into high gear is right now, while everyone is celebrating. The minute you finish reading this get out your list of healthcare executives you know.

Why? December is the very best time to raise your visibility and re-establish connections, personal AND professional. Don’t bring an agenda, apart from extending cheer and good will. Hand write a short note in a holiday card, even if it is just to say you hope they have a prosperous new year. And don't forget to hand address the envelope too. Don’t ask about job opportunities, instead sincerely ask about them. If you only know their email address send them a personalize note that way. But send something so they know you are thinking of them.

If you are asked about your work or your search, be ready with a short, honest and upbeat answer. Of course, follow the conversation if your colleague wants to talk about work, but don’t press it. This is networking of the joyful kind – strengthening bonds to your family, friends and community that will nourish you the rest of the year.

I suggested this a few years ago and here is what one of my clients experienced.

Try it and see what kind of response you get!

Connect with us on LinkedIn and join our Active Network Program.

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The Secret Source of Great Leadership

When I picture a great leader, I picture someone who never lets their temper get out of control, no matter what problems they are facing. I think of someone who has the complete trust of their staff, listens to their team, is easy to talk to, and always makes carefully informed decisions.

What I have described is an emotionally intelligent leader.

Emotional intelligence is the ability to be keenly aware of your own emotions, and the emotions of those around you. These individuals are aware of the root cause of their emotions and how their emotions affect those around them.

According to Daniel Goleman, an American psychologist who helped to popularize Emotional Intelligence (EI),
there are five main elements of emotional intelligence:

Self-awareness --- Self-regulation --- Motivation
Empathy --- Social skills

The more that you, as a leader, manage each of these areas, the higher your emotional intelligence.

To be effective, leaders must have a solid understanding of how their emotions and actions affect the people around them. The better a leader relates to and works with others, the more successful he or she will be. The good news is, Emotional intelligence can intentionally be developed.

We are facing a critical era of transformation in healthcare and success is entirely dependent upon strong leadership. As you rise through the leadership ranks you must master Emotional Intelligence as a key component if you hope to become a great leader.

Connect with us on LinkedIn and join our Active Network Program.

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Passion For Success: Expanding Your Network

Every journey starts with the right attitude, passion, and confidence.

Many people find networking to be challenging. Most people find a way to do the things they are passionate about. If you're not passionate about networking, it is possible that you simply do not see the wealth of value that comes from developing a healthy network.

I've interviewed over 1500 people in the last 23 years. Not just a surface interview, but an in-depth interview. I always ask the question, "Where did you find your current job?" In 70% to 80% of the cases regardless of level, people found their next opportunity through their network, a relationship built over years.

The Value of a Healthy Network:

  • Competitive Edge: A large and deep network will give you information, you could never reach in isolation. Too many of us become trapped within the four walls we work in.
  • Resources: Tap into subject matter experts, fill positions, and gain valuable Industry information from known, credible sources.
  • Reputation Management: Being attacked on the internet can tarnish your reputation. A large and deep network that supports and believes in you can minimize that situation.
  • our Next Opportunity: I can't tell you how many times an opportunity was offered to a particular person because they were known within their network and "believed it would be a good fit." You can secure your next opportunity and your career with little competition through networking.
  • Time in transition: It has been proven that there is a direct correlation between the size and depth of your network as it relates to the time you are between jobs. The better your network is, the shorter your transition will be.

Now that you understand why it is important to have a solid network, it should be easy to get passionate about expanding it. If you are unsure about where to begin, below are a few ideas to get you started

Keys to Expanding Your Network:

  • Be intentional: Dedicate yourself to at least two calls a week.
  • Choose wisely: Reach out to both people you already know but are not in regular contact with and new people you would like to connect based on your next career step, resources, influence, and information.
  • Plan your call: Do your homework- there is so much information out there that you shouldn't have any problem knowing with confidence your opening line or question.
  • Be Reciprocal: Give your audience as much value as they give you.

Enjoy the Journey

Not everyone will want to join your network, and that is ok! Keep trying. Expanding your network is a learned skill that will improve with practice. Develop a system that will help you recall information from past interactions and keep you on track to follow up in the future. As long as you are moving relationships forward, YOUR EFFORTS WILL BE SUCCESSFUL.

If you would like more tips of how to add value to your network including in-depth training on what makes a great network call, then let me know. I am ready to share my secrets to success!

Jim

Connect with us on LinkedIn and join our Active Network Program.

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Character Creates Leadership Success

Leadership is such a broad subject with many important subcategories.

We are in a time of great challenge to our leaders both inside and outside of healthcare. Great challenge creates great stress. Our leaders live and work in a fishbowl and must realize that every move they make whether it's verbal or nonverbal will be noticed and analyzed.

Good leadership, as with anything else, starts with character. Everybody wants it, but it has so many definitions. Everybody sees a lack of it in others but not in themselves.

I'm in the process of reading the book, "Louder than Words," by Andy Stanley. I'm not finished with the book but I'm enthralled with the subject matter. It focuses on the definition of character. Because I'm faith-based, I will adhere to Andy's following definition:

Character is the will to do what is right, as defined by God, regardless of personal cost.

So easily stated, it's so difficult to achieve. Perhaps it's like mastery, we strive for it, but never get there. For others who are not faith oriented, I would suggest defining what the right thing is but not changing the second half of the definition.

Leadership Starts Here: Doing the Right Thing

Secondarily, leaders did not get to where they are today without utilizing strengths that have made them successful. But under stress, those same strengths can become weaknesses. Beyond that, everyone has certain "derailers" that can be triggered by stress as well as other influencers. By giving into these triggers, the ability to keep good character intact becomes difficult.

Recognition, or awareness, of the "derailers" is not always present within the leader. Leaders should develop feedback mechanisms that they can rely on and will accept. Gaining awareness of these triggers/influencers is a highly valuable personal investment. Once these triggers are identified, passionately pursue how to change them.

In stressful challenging times, these two components are essential to successful long-term leadership.

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Tell Me About Yourself

Tell me about yourself… (hint - you only have two minutes!)

The famous question, “Tell me about yourself.” This is not an open invitation to incessantly talk for minutes on end about your life from start to finish in exquisite detail. I used to think everyone else thought my life was as interesting as I thought it was - wrong! The fact is, no one really cares (that much). You have two minutes to answer this question. And, it needs to be a structured answer that includes the following:

  • Humanizer - make a connection and be likeable/personable
  • Career progression - make sense of your career moves
  • Value proposition - what are you known for?
  • Personalize - what do you like to do? Make a connection and humanize.

If you only remember two things, simply be brief (around two minutes) and clearly communicate your value proposition. What are you known for? What is your calling card? Remember, organizations have needs and people have skills. Be clear about your skills and match them with the organization’s needs.

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