Remember that game, “Hungry Hungry Hippos”? It’s simple - s/he who collects the most marbles, wins. If you want to maximize your career opportunities, you must play this game well. How do you win? You must pocket as many network connections (marbles) as possible. 80% of jobs are found through networking (not online job boards). The more people you connect with, the more people you’ll connect with as networking has a compounding effect. This leads to opportunities.
It’s not just about talking with people- you must connect with them. Be inquisitive, learn about them personally and professionally. Find connection points between the two of you. Once people genuinely like you, they are more apt to help you. And, don’t forget to concisely communicate your brand (or calling card, value proposition, what you’re known for). Once they know your value (turnaround king, patient satisfaction guru, etc.) they can help connect you with organizations who have these needs.
Once you pocket these connections, take care of them. Help them every chance you get- don’t always make it about you. Help them solve problems, introduce them to others, listen, and always follow up.
Be like the hippo - pocket network connections and take care of them!
If you find yourself in transition one of the worst things you can do is limit your job search. Do not say things like, “I don’t want to live in . . . . that part of the country,” or “That job is too small”. There are several reasons to cast a wide net:
You have nothing until you have a job offer. Work to get the cards in your hand and do not ever turn down a job that you don’t have. Cast a wide net in your job search- you will be surprised to see what you catch. For professional help with your transition, please contact us at www.wiederholdassoc.com
According to the Bureau of Labor Statistics, 1.2 million vacancies will emerge for registered nurses between 2014 and 2022. In fact, the shortage is anticipated to be twice as big as when Medicare and Medicaid were introduced in 1965.
Nursing plays a huge role in the success of our hospitals and healthcare systems today. Developing and retaining great nurses has never been more important.
Many organizations have "diamonds in the rough" just waiting to be discovered. The very skills that make effective nurses such as creative problem-solving skills, exceptional communication skills, and emotional intelligence are the foundational building blocks required to make exceptional leaders.
However, being a good nurse doesn't always naturally translate into becoming good a nurse manager. Like many others who are promoted into management roles, nurses are generally not offered a great deal of assistance as they move into these new and challenging positions. Their raw talent must be inspired and carefully cultivated to become a thriving leader. With proper guidance, the transition into a senior leadership role can be very successful.
To maximize the success of our nursing clients, we have partnered with Nursing Leadership Coach Diane Scott, RN, MSN, ACC. With her strong clinical background, Diane has a deep understanding of the nurse executive role. Coaching is customized to every situation and organization, with outcomes driven models implemented to ensure success.
At Wiederhold & Associates, we know an organization can optimally increase a nursing leaders’ capacity for successful outcomes through professional Nursing Leadership Coaching. It is the single most powerful way for a leader to achieve their potential for superior leadership, strategic thinking, and measurable results.
Career transitions can be difficult. The more desirable your next position is, the more competition you will face to secure it.
The top priority of an applicant is to stand out from the crowd. Having a great resume and a strong interview is a great place to start. However, most overlook this simple practice that will cause you to stand out from all other applicants: Follow-Up.
First, you must understand how important follow-up is. A good interview followed by poor follow up will not serve you well. An average interview can be positively impacted by excellent follow-up.
During your interview process, connect with as many people as possible as it relates to a specific opening. When more people remember you, your chances of securing the position naturally increases. After the interview, it is your responsibility to keep each of those individuals updated throughout the process.
With an active search, the time frame for touch points/follow up should be a minimum of seven calendar days and a maximum of ten calendar days. Use a combination of the four levels of communication: face-to-face, telephone, text/email and regular mail. Everybody has their favorite on the receiving end, so try to mix it up a bit. Whatever combination of communication you choose, don't be afraid to let your personality show.
One of the biggest concerns for individuals in follow-ups beyond neglect is, "Will I be seen as a pest?" Remember, you only become a pest when your intervals of follow-up are too short and you're always requesting response. If you follow-up without forcing an agenda, they will be received very well.
Of course, I have only scratched the surface of effective active search follow-up. If you would like to learn more in-depth tips in finding success through active transition, please connect with me.
Here's to your success!
Everyone has a passion for something. When networking with others, make it a point to find the other person’s passion. Why? People like talking about what’s important to them. How do you find out what’s important to them? Ask them. Ask what they do for fun. Ask about their family. Ask what they would do if they weren’t in their current job. Ask where they volunteer. Then simply listen. Many times you will find what’s important to other people is also important to you. That’s your connection.
When discussing yourself be sure to include information that could be potential connecting points- spouse’s name, children’s names, where you grew up, where you went to school, what you like to do, etc. Recently I was speaking with an individual about adding this type of connecting information so I mentioned my wife was from the Twin Cities area. I explained the rationale for sharing such information by stating this would be our connection if his wife happened to be from the Twin Cities. What did he say next? His wife is from the Twin Cities- that is now our connection.
People instinctively want to connect with other people. Listen for people’s passions, make meaningful connections and you’ll network successfully./p>
Wiederhold & Associates currently partners with healthcare systems to support their succession planning process. One organization we are working with is unique in their foresight in planning for critical impending retirements. They recognize the need to invest on a longer-term basis to prepare their leaders for future success. Joy W. Goldman RN, MS, PCC, PDC, Executive Director of Leadership Coaching is leading the charge.
As we work with our client systems, we know that we need to leverage confidence AND humility; individual interests AND team interests; a centralized AND decentralized focus; safety AND risk. We challenge ourselves with these polarities as we challenge our clients and client systems.
Our mission is to groom and develop agile leadership that is able to intelligently navigate the challenges and changes that our industry is facing. We look forward to partnering with you as you strategize your succession strategy for long-term success.
Value Based Care is defined as provision of services that are low cost, highly efficient, service-oriented and provide the highest quality outcomes. Consumer expectations of values in the healthcare industry will continue to increase. Serving healthcare needs of a community that meet and exceed consumer expectations is complex and multi-faceted. The healthcare industry needs a simplified approach to address complexity and move toward a coordinated care delivery system. Healthcare organizations must first define a compelling vision for coordinated care delivery. Execution of that vision is best achieved through a leadership philosophy of performance excellence.
The schematic shown below provides a roadmap for navigating the performance excellence journey toward value-based care (see schematic). This introductory article, the first in a series, outlines a vision for maximizing organizational success in the evolving healthcare industry through physician alignment and integration. A consistent and simplified leadership philosophy is provided to assist in execution of a strategic vision. Organizational gaps that may interfere with achieving organizational vision are also identified.
The journey begins with:
The culture of performance excellence focuses on measurable results and outcomes in three main areas:
Performance excellence is best achieved when time and energy are devoted to:
Physicians and other providers are often not fully aligned with hospital organizations. Competing interests among physicians, other providers and hospital organizations may exacerbate misalignment. Hospital organizations know they need physician alignment and integration strategies. Many hospital organizations are unclear regarding scope of physician alignment and integration strategies. Some hospital organizations tend to view integration as a model of employment only, when there is a vast array of physician integration models.
Each hospital organization possesses a unique climate and organizational culture for effective physician integration. Execution of physician integration strategies may lack depth of understanding. Structure and infrastructure needs for effective strategy execution are often underestimated. Governance, Leadership and Management representation among physicians and other providers is necessary, but often ignored. Significant variation in level of engagement exists among key stakeholders in healthcare delivery. High levels of engagement in organizational change are needed among leadership, management, physicians, other providers and staff, as key stakeholders in the delivery of care. Common understanding among key stakeholders is often lacking.
Traditional healthcare leaders may have a tendency to exert “control” rather than engage physicians and other providers when focusing on organizational initiatives to improve care delivery. In addition, development of multi-disciplinary teams to focus on organizational initiatives may be difficult. Multi-disciplinary teams are especially prone to experiencing team dynamics of forming, storming, norming and performing. Many organizations have a low tolerance for the highly productive storming phase of team development, especially when physicians are involved. Embracing physician input is imperative.
Many healthcare organizations have not adopted a meaningful and comprehensive process management methodology. There may be tendency to focus process management efforts within the confines of the hospital organization. Process management initiatives must become much broader in scope, must address care delivery across the entire continuum of care, and must focus on enterprise-wide initiatives, including care delivery in physician offices. Application of a formal and reliable process management methodology is often underestimated. Establishing an enterprise-wide process management approach requires vision, and investment of time and money. Physician stakeholders, being scientifically trained, tend to naturally adopt process management principles. The investment in education and training may be substantial. A multitude of models exist and it may be difficult to select and sustain a consistent approach that is embraced by all key stakeholders.
There exists an ever-increasing emphasis on service, cost and quality outcomes. Government payers are increasing regulatory requirements, but those requirements may not be universally understood. Variation in understanding among key stakeholders may exist. Non-governmental payers may institute additional requirements and variation adds complexity and lack of common understanding. Employer demand for reduced healthcare costs, while providing service oriented and quality services, creates another set of demands on healthcare providers. Suppliers and vendors to the healthcare industry lack a comprehensive view of what is needed to improve service delivery.
Traditional hospital based healthcare organizations are deeply grounded in meeting the needs of the communities in which they serve. Traditionally, hospital based organizations have long and established histories of serving patients at times when they are most in need of life saving intervention. Consumers and payers of the healthcare industry expect an effort to create healthier communities and to reduce high cost, episodic and acute interventions. Healthcare systems are not always well positioned to meet comprehensive consumer expectations beyond episodes of care. Healthcare systems have traditionally survived and measured success, based on payment models that encourage utilization of high cost, revenue producing services. The path to managing the health status of communities at lower cost requires engagement and alignment of services outside of the acute care setting.
The future of the healthcare industry is uncertain. Care delivery is complex and multi-faceted with organizational gaps impeding the journey to designing and developing healthcare systems to meet ever increasing consumer expectations of value. The healthcare industry will continue to experience constant pressure to modify and change current care delivery systems to meet rising consumer expectations. Navigating the journey to coordinated care delivery across the full continuum of care requires strong vision for the future and a refined leadership philosophy.
This article provides a simplified approach to defining a compelling organizational vision. The need for a leadership style and organizational culture of performance excellence are outlined. Gaps in traditional organizational approach are also highlighted. The schematic below provides a roadmap for comprehensive improvement.
Future articles will provide additional detail related to how to lead the performance excellence journey to achieve an organizational vision of the future.
Next Step: Evaluate the company’s governance, leadership and management structure to identify opportunities for meaningful formal and informal engagement.
One of the most important housekeeping tasks that executives have a tendency to ignore is creating a personal backup of professional achievements. By this I mean the Tier 1 and Tier 2 achievements that show how you have made the organization better.
Many times our clients struggle to come up with hard data for their resume because they neglected their personal information file cabinet. Very often separation is sudden and there is NO chance to look at past strategic plans, or board reports for the numbers or percentages.
Even if a report is confidential to the system you should be writing down your accomplishments somewhere to make sure you have access to your information in the future.
Create and keep an updated list of contact information for superiors, peers and subordinates for every job in the last ten years.
Don’t let another year go by without making sure you have access to your ever increasing list of accomplishments.
The time to kick your transition work into high gear is right now, while everyone is celebrating. The minute you finish reading this get out your list of healthcare executives you know.
Why? December is the very best time to raise your visibility and re-establish connections, personal AND professional. Don’t bring an agenda, apart from extending cheer and good will. Hand write a short note in a holiday card, even if it is just to say you hope they have a prosperous new year. And don't forget to hand address the envelope too. Don’t ask about job opportunities, instead sincerely ask about them. If you only know their email address send them a personalize note that way. But send something so they know you are thinking of them.
If you are asked about your work or your search, be ready with a short, honest and upbeat answer. Of course, follow the conversation if your colleague wants to talk about work, but don’t press it. This is networking of the joyful kind – strengthening bonds to your family, friends and community that will nourish you the rest of the year.
I suggested this a few years ago and here is what one of my clients experienced.
Try it and see what kind of response you get!
I've done a lot of interview coaching over the last 22 years. If I were to grade my clients' beginning interview skills, most people would have a starting grade somewhere below average. This is by no fault of their own. It is common to not do well on things that are not practiced.
Working with my clients, I can raise the interview grade from a 'C' to an 'A' by practicing these basic principals before, during and after the interview.
Creating this perception starts with preparation. Begin by understanding the five top critical elements of the opportunity so that you are able to address them with current experience and success. Also, develop an effective two-minute presentation which includes humanization, elevator, and your differentiation/value statement.
[ Click here to learn how to develop your 2-minute presentation.]
As you enter the interview, introduce yourself with confidence. Confidence, not arrogance, can set a positive perception from the beginning. As you engage in the interview, pay close attention to the person speaking and begin to mirror to match tempo, breathing, rate-of-speech, directness, etc. This makes each one comfortable with each other and sets the correct filter. Also, know exactly the statement you will make or the open-ended question you'll ask. By demonstrating your interpersonal skills, you give yourself the greatest opportunity to connect with and engage your audience.
When the interviewer engages with you, take your time to understand what is being said before you respond. Generally, people are so caught up in the world of listening to respond that we miss a vital part of the question. Answer questions concisely, close information gaps and enhance the answer when it adds value to the original thought. Always tell the truth but word it in a win-win presentation. This will provide consistency throughout the interview and keep you in a positive position.
Imagine what would happen if you took the time to practice and prepare a well-executed interview. It could be a significant way to separate yourself from the crowd in a very competitive market!
If you would like more in-depth coaching to help you make the most out of your next interview, do not hesitate to reach out to me directly.
Here's to your success!
I advise executive clients for Wiederhold & Associates and I don’t read every word of every resume. Do you think every recruiter and hiring manager does? Chances are they are not. One recruiter told me he takes about 10 seconds to size up a resume. A good resume first and foremost needs to stand out. Many executives have the same tired, basic resume format they’ve been using for fifteen years. Many people think it’s safe to have a resume like everyone else’s- that is certainly true. However, if you want to stand out, your resume first has to stand out.
What makes a good resume? One that the reader can paint a clear picture for the reader within 10 seconds. Stand out. Clear value proposition. Numerical accomplishments that hit as many pillars as possible. As an executive I bring in expertise to the organization when called for, so why don’t more people hire professional resume writers? They, like I used to believe, think they can write their resume on their own. For a nominal investment you can have an expert market your most valuable money-making machine - you. Resumes change every 2-3 years and you and I are not experts in that field. Make it easy on yourself and hire a great resume writer to make your candidacy stand out and clarify your value proposition.
If you want your resume to stand out, contact Jim Wiederhold for professional guidance on crafting your own brand and value proposition.
Every journey starts with the right attitude, passion, and confidence.
Many people find networking to be challenging. Most people find a way to do the things they are passionate about. If you're not passionate about networking, it is possible that you simply do not see the wealth of value that comes from developing a healthy network.
I've interviewed over 1500 people in the last 23 years. Not just a surface interview, but an in-depth interview. I always ask the question, "Where did you find your current job?" In 70% to 80% of the cases regardless of level, people found their next opportunity through their network, a relationship built over years.
Now that you understand why it is important to have a solid network, it should be easy to get passionate about expanding it. If you are unsure about where to begin, below are a few ideas to get you started
Enjoy the Journey
Not everyone will want to join your network, and that is ok! Keep trying. Expanding your network is a learned skill that will improve with practice. Develop a system that will help you recall information from past interactions and keep you on track to follow up in the future. As long as you are moving relationships forward, YOUR EFFORTS WILL BE SUCCESSFUL.
If you would like more tips of how to add value to your network including in-depth training on what makes a great network call, then let me know. I am ready to share my secrets to success!
Early in my 30 year career in executive recruitment and coaching, I was responsible for recruiting and training sales executives at NCH Corporation. I find my background in sales training to be extremely helpful as I work with executives in transition.
When I was in my sales position with NCH corporation, I learned several key things:
Executives in transition are shifting from leading and operating organizations to selling a commodity, themselves. A successful transition, like a successful sale takes focus, energy, a clear plan, and intentional action. You have to know your product, have a clear brand, a value statement, know your market, identify your sales targets, and be confident in representing your product.
I find most executives have no formal background or training in sales and often feel very unprepared for the demands of a successful job transition and search. My role is to be a coach and guide, to help executives in transition find their rudder, set their course and make a successful journey.
Executives successful in transition are the ones who use the time in transition to learn more about themselves and their goals for the future. Creating the right attitude and exuding confidence is a key to mastering your transition and achieving your goals.
In my practice I primarily work with healthcare executives. So I know the market, the role demands, and the key tools required to be successful. I not only provide my clients the tools, I provide the coaching and support for clients to learn through their journey and find a successful path forward.
I’m proud of the many executives I have helped through my 30 years and find the wisdom and experience to be a valued commodity for my clients.
Here’s to your success!
Kyle and I just returned from an eight-day engagement with an organization that will probably be purchased by a for-profit system. This particular hospital is faith-based and has been part of this community for a very long time. I have had the privilege of working with their VP of HR over the last 5+ years with individuals who transitioned out from this organization. He had the foresight to bring us in to work with his executive team and key vice presidents and directors facing an uncertain future. Our focus was to give reassurance, provide new options and give them superior knowledge of the transition process both external and internal. This involved two days of group sessions and 17 individual video interviews with specific feedback for each individual. This not only required a great deal of hours during the workday as well as many hours afterward burning these DVDs and preparing for the next day.
Both Kyle and I are returning home, feeling good about our efforts. We are hopeful that our newfound friends will end up exactly where they want to be.
I am not naïve enough to suggest that every process is perfect, but I am convinced that well-thought-out ones, when followed, produce outstanding results on a consistent basis. My question and challenge to you today is why do we ignore them and attempt to circumvent them only to ensure our own failure? I see this so much in career transition where I am focused. In my mind, I see three possible reasons. First one: I have not used this process before so I'm not convinced completely that really works. Second one: I am impatient and I want the results yesterday. Third one: I know everything and I can ignore or change this process and be more successful. Now keeping this in mind let me relate it to a real situation I'm currently involved in.
I am currently in Denver, Colorado, actually about 50 miles southwest of Denver Colorado at about 9000 feet. I am here training for a half marathon on May 19th in Denver. I have some wonderful friends that allow me to stay with them during this two-week period. This is my second year. Let me share with you what I experienced the first year. First, I accepted the fact that I'm not an expert in this area and I needed to seek out experts. Why did I need to seek out experts? I did because most of my running takes place in Houston and in Atlanta. The cities are at approximately 34 feet above sea level and 900 feet above sea level respectively. As you all know, Denver is the mile high city that puts it at approximately 5280 feet. This fact alone created much concern and apprehension on my part. So after talking with many experts I developed a process that would help me adjust and perform at this level respectably. I had never executed this process but I knew I had to stick to it. I had to be patient and have faith in it. Believe me, that was a challenge on many days. When I say many days I felt like I was coughing up a lung, most you would understand that. I didn't feel the process was working for me, but I said I'm going to stick with it because people who knew better said it would work. And in the end, when I ran the event, it was one of the best runs of my life. As I mentioned, I am now back in Colorado and using the same exact process. The major difference this year is that I know the process works. Last year, I had to do it on faith and by accepting my experts’ expertise. Having experienced the process with success also added to my confidence.
What is my point? We cannot be experts in everything, accept that, and find an expert to help you build the process. Now once you are done with the experts, create the process. Then comes the tough part. Adhere to the process without circumventing it or changing it and no matter how impatient you become or concerned over your progress, stick with it. Stay focused on incremental gains not huge ones. Accept that you will have minor setbacks and you will have your bad days but in the end you will have a successful journey. Proven processes are tools for success. Stick with them and you will improve your chances for both significant and consistent success greatly. When you become the expert in that area, then you can make those changes to the process, but not before.
Whether you're in transition or not, the concept of controllable versus non-controllable and desires versus goals is key to your success. When people are frustrated more than likely what they're doing is focusing on what's not controllable versus what's controllable. Here's a simple example; I can control the phone calls I make. The number of calls, the frequency of follow-up, the message I deliver, and the attitude I convey, but I can't control somebody calling me back, I can only influence them. If we would learn to focus this way, we would be much more successful and much less frustrated. I think we can all agree that frustration is a pretty useless emotion.
So the first thing we work on with our clients in transition is to start defining what controllable and uncontrollable is by the use of very definitive examples like making phone calls and receiving phone calls, asking somebody to expand your network and having them deliver a name. We need to stay focused on what we can control and not on what we can only influence. This applies to transition and everything else whether it’s business or personal.
Now let's add goals versus desires. When someone begins their transition we talk about goals that we can control versus desires, which we can only influence, and are not controllable. How does that translate into transition? We focus on four things which are controllable. First, the number of hours you dedicate each week to the search. Second, the number of calls you make each week which does not include those you receive. Third, asking for people to expand your network and not necessarily receiving a name, you can't control that and finally, getting out pieces of paper which translates into resumes and cover letters to recruiters and employers for specific openings. This also includes direct marketing letters to organizations you may have an interest in working with.
If something is a desire, it can always be broken down into specific controllable goals that will get you there. It can apply to anything business or personal. Try it on and see if it fits.
Another thought from my stay in Chicago at the ACHE meeting. Over the years, I have discussed this situation with many candidates and interestingly it has come up several times over the last month.
When you are with an organization and you've reached the crossroads. The crossroads being “I'm not getting out of this position/job what I have in the past, I am no longer enjoying the journey.” You have three choices… But let me preface this by saying, usually when you are thinking in this direction, your work situation has already become somewhat more stressful. So choice one becomes continue on and put up with stress. Not typically a good decision and why? This situation will eventually lead to both mental and physical challenges because it doesn't support or meet your needs or desires. Choice two; Make a decision to leave and transition to a new organization. Not a particularly bad choice, but not always the best choice depending on the situation. We often leave before we should or we leave too late. There is a great deal to be learned by working through these types of situations before you make a decision to leave. I've seen people negatively impact their own stability because of their inability to adjust to these types of situations. And choice three (always the best); work on your own perception of the situation and change it in order to make it work. Will this always be the case? Absolutely not, some situations require a change.
The point I'm trying to make is this – we have three choices but we tend to carry on living with the situation or leaving the organization. Both of these have the potential for negative impact. We are not spending enough time on adjusting our perception and looking at ways to grow within our current organization. Why do we not do this? Because we don't understand the process, we’re afraid or apprehensive about asking the tough questions, we may not like what we're hearing or we may be unwilling to change. But you can learn more from taking this path than you will ever learn from choosing the other two. This choice will force you to be introspective and get a better understanding of who you are and how you're viewed within your existing organization. And even if you still decide to leave, you will do it, knowing that you made the right choice.
I wanted to take a moment and tell you about something I am passionate about and very concerned about. Over the last two to three months, there has been a disturbing trend with organizations who, for whatever reason, are letting executives go and providing minimal to no severance and no transition/outplacement assistance. The cuts have been a reaction to healthcare reform and some consultants who see no value in helping exiting executives
This concerns me for several reasons: First, what message are these organizations sending to their remaining employees when they do not give adequate assistance to exiting employees? Second, they are opening the door to increased litigation. Third, where mission is important, does that mission only apply to patients and not employees? Fourth, these individuals are moving into the most, or one of the most, competitive markets we have seen without tools to be successful.
This mentality seems short term driven with no consideration of the trickledown effect or concern for the exiting employee who, in most cases, served the organization well, but are being impacted by things outside their control.
The solution, to me, lies in two areas. One, we need to voice our concern and be heard and, two, every executive should ask for an employment agreement prior to joining any organization. An agreement that provides adequate severance and funds for outplacement/transition assistance, making sure that they have the choice of the firm they want to use.
Executives are constantly asked to make tough decisions and to do so with the best interest of the organization at hand; they need a safety net and an employment agreement provides that. Additionally, if exiting employees have not put an agreement in place they still need to ask when leaving for severance, extension of benefits and outplacement/transition funds to be used with the firm of their choice. I see too many executives leaving money on the table they could use because they forgot to, or will not, ask. In many cases, it will not be mentioned until you ask.
Thanks for listening.